All Systems Operational

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Welcome to Snaps status page.

Snaps API Operational
Snaps CMC Operational
Bot Deployments ? Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 7, 2020

No incidents reported today.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - From 10:44 am through 11:36 am EDT on Aug 3rd, 2020 we experienced degraded performance on our rules web service. This impacted some bot deployments, causing notifications to slow or request timeouts to occur. Additional capacity was added to our rules web service and the issue quickly resolved.
Aug 4, 13:34 UTC
Resolved - Our cutover to new DB infrastructure has been monitored for 36 hours and service remains stable. We have configured additional monitoring and alarms to improve our ability to capture and proactively respond to any future infrastructure failures. This issue is now resolved.
Aug 4, 13:24 UTC
Update - We have successfully cutover to new DB infrastructure and intermittent issues that arose from around 2:58pm should no longer be expected. We will continue to monitor our instances closely and mark this issue resolved within 24 hours.
Aug 2, 21:15 UTC
Update - We are in final stages of DB scaling and experiencing some intermittent issues.
Aug 2, 19:49 UTC
Monitoring - We experienced a DB issue. A fix has been implemented and we are monitoring the situation. We will provide further post mortem details within 24 hours.
Aug 2, 17:26 UTC
Investigating - We are currently investigating this issue.
Aug 2, 15:56 UTC
Aug 3, 2020

No incidents reported.

Aug 2, 2020
Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020
Resolved - All bots implementations experienced delayed or dropped proactive notifications due to a data store issue. The issue has been identified and repaired as of 1:54 pm on July 29th. We have implemented additional monitoring for this scenario and applied other safegaurds to prevent it in the future.
Jul 29, 14:30 UTC
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.